Terms of Service
Last Updated: October 20, 2025
Welcome to Synclo.
These Terms of Service govern your access to and use of our website https://synclo.com.au and the products and services we provide, including AI automation, chatbots, voice agents, and system integrations (collectively, the “Services”).
By accessing or using our Services, you agree to be bound by these Terms.
If you do not agree, please do not use our Services.
1. Company Information
Business Name: Synclo
Address: Sandringham, Victoria, Australia
Contact Email: [email protected]
Jurisdiction: Victoria, Australia
2. Services Provided
Synclo provides business automation solutions including, but not limited to, AI-powered chatbots, voice receptionists, lead capture systems, integrations with platforms such as GoHighLevel and OpenAI, and other AI automation tools.
We may update or modify the Services from time to time to improve performance or adapt to technological changes.
3. Eligibility
To use our Services, you must:
Be at least 18 years old;
Have the authority to enter into legally binding agreements;
Use the Services only for lawful business purposes.
We reserve the right to refuse service to anyone at our discretion.
4. Payment Terms
4.1 Fees and Billing
Clients are charged a setup fee to configure and deploy their automation system, followed by an ongoing monthly subscription for continued access, hosting, support, and maintenance.
All fees are stated in Australian dollars (AUD) unless otherwise noted.
Payments are processed securely through third-party providers such as Stripe or GoHighLevel.
By submitting payment information, you authorize us and our payment processors to charge all applicable fees to your chosen payment method.
4.2 Refund Policy
All payments are non-refundable except as required under Australian Consumer Law or otherwise agreed in writing.
If you cancel partway through a billing cycle, you will retain access until the end of that cycle.
4.3 Late or Failed Payments
We reserve the right to suspend or terminate service access if payment is not received when due.
5. User Responsibilities
You agree to:
Provide accurate and complete information when engaging our Services;
Use Synclo’s systems only for lawful business purposes;
Not misuse, resell, or distribute Synclo’s proprietary tools, automation flows, or intellectual property;
Not use any AI or automation tools to generate harmful, misleading, illegal, or unethical content;
Comply with all applicable laws, including privacy and spam regulations.
You are responsible for maintaining the confidentiality of any account credentials issued to you.
6. Intellectual Property
All content, systems, scripts, code, templates, and proprietary processes created by Synclo remain the exclusive property of Synclo.
Clients retain ownership of:
Their own brand assets, data, and materials supplied to Synclo;
The AI outputs and automations created for their business use.
Synclo grants clients a non-exclusive, revocable license to use the deployed automation tools for their business, subject to continued payment and compliance with these Terms.
You may not reverse engineer, replicate, or redistribute Synclo’s systems without written consent.
7. AI Output Disclaimer
Synclo uses artificial intelligence tools, including OpenAI’s API, to automate client workflows and customer interactions.
While we take care to ensure accuracy and reliability:
AI-generated responses may contain errors or inaccuracies;
AI outputs should not be relied upon as professional or factual advice;
Synclo is not responsible for any damages or losses resulting from reliance on AI content or system decisions.
Clients are responsible for reviewing and monitoring AI interactions configured under their accounts.
8. Service Modifications and Availability
We may update, modify, or discontinue parts of the Services at any time without prior notice.
While we aim for reliable uptime, we do not guarantee uninterrupted or error-free operation.
9. Suspension and Termination
We reserve the right to suspend or terminate access if:
A user violates these Terms or any applicable law;
Payments are overdue;
Use of the Service poses a security risk or could harm our systems or reputation.
Clients may terminate their subscription at any time by written notice.
All fees paid prior to termination are non-refundable.
Upon termination, your access to the Services will end, but data may be retained as necessary for legal or accounting purposes.
10. Limitation of Liability
To the maximum extent permitted by law:
Synclo is not liable for indirect, incidental, or consequential damages, including loss of profits, revenue, or data;
Our total liability for any claim arising out of or relating to these Terms will not exceed the amount paid by you to Synclo in the three (3) months preceding the claim.
Nothing in this clause limits your rights under Australian Consumer Law.
11. Indemnification
You agree to indemnify and hold harmless Synclo, its directors, employees, and partners from any claims, damages, or losses arising from your use of our Services, breach of these Terms, or misuse of AI systems deployed through Synclo.
12. Governing Law and Dispute Resolution
These Terms are governed by the laws of Victoria, Australia.
If a dispute arises, both parties agree to first attempt to resolve it through good-faith mediation before pursuing court action.
Any unresolved disputes will be handled in the courts of Victoria, Australia.
13. Changes to These Terms
We may update these Terms from time to time.
The updated version will be posted on https://synclo.com.au/terms, and the “Last Updated” date will reflect the latest revision.
Your continued use of our Services constitutes acceptance of the revised Terms.
14. Contact Information
If you have any questions about these Terms or our Services, please contact us at:
Synclo
Email: [email protected]
Location: Sandringham, Victoria, Australia