Company Information
In these Terms, "Synclo", "we", "us" and "our" refer to Synclo Automation. "You", "your" and "client" refer to the business engaging our services. "Services" means everything described in Section 02, as included in the plan you have subscribed to.
Services Provided
Synclo provides business automation solutions for trade businesses and service-based companies. Depending on the plan you subscribe to, our services may include:
- Website design, development, hosting and ongoing maintenance
- CRM configuration and pipeline management via LeadConnector / GoHighLevel
- Online booking systems, calendar integration and automated SMS reminders
- Google Business Profile setup and optimisation
- Missed-call text-back, automated lead follow-up and quote chasing
- Review request automation and customer reactivation campaigns
- AI-powered voice receptionists and phone answering systems
- AI website chat agents and lead qualification
- Reporting, call monitoring and strategy sessions on applicable plans
Which of these is active on your account depends on your plan. Current plan inclusions are published at synclo.com.au/services and form part of your agreement with us.
Our services rely on third-party platforms including but not limited to GoHighLevel, Twilio, OpenAI, Google and Stripe. We are not responsible for outages, pricing changes, policy changes or discontinuation of service by those providers, though we will make reasonable efforts to maintain your service or migrate you to an equivalent provider if one becomes unavailable.
Eligibility
To access and use Synclo's services, you must meet the following requirements:
- Be at least 18 years of age
- Have the legal authority to enter into binding agreements on behalf of yourself or your business
- Use our services exclusively for lawful business purposes
- Provide accurate and complete information during onboarding and throughout the engagement
Synclo reserves the right to decline, suspend, or terminate service to any individual or entity at our discretion, including where we believe eligibility requirements are not met.
Plans and Pricing
Synclo offers four subscription plans: Foundation, Capture, Answer and Scale. Each consists of a one-off onboarding fee and a recurring monthly fee. Current prices and inclusions are published at synclo.com.au/services.
All prices are stated in Australian Dollars and are exclusive of GST unless stated otherwise. GST is added to all invoices.
Founding client pricing
From time to time we offer a limited number of founding client places each quarter, currently ten. Founding clients receive a discount on the standard monthly fee and a reduced onboarding fee, in exchange for the case study permissions set out in Section 11.
- Your founding rate is held for as long as your subscription remains continuously active, and does not increase when our standard pricing does
- If you change plans, your founding discount carries across to the new plan
- If you cancel and later re-subscribe, our standard pricing at that time applies
- Founding places are limited and allocated in the order deposits are received
Changes to standard pricing
We may change our standard pricing at any time. Existing clients will be given at least 30 days' written notice before any increase applies to their account, and may cancel before the increase takes effect. Founding rates are not affected by standard price changes.
Payment Terms
Onboarding Fee
One-off charge to build, configure and deploy your system. Payable in full before onboarding begins. Foundation has no onboarding fee.
Monthly Fee
Billed monthly in advance from your go-live date, covering hosting, platform access, support, changes and maintenance.
Annual Option
Pay twelve months in advance for the price of ten. Available on any plan and payable up front.
Payments are processed securely via Stripe or GoHighLevel. By submitting payment details, you authorise Synclo and our payment processors to charge applicable fees to your nominated payment method on a recurring basis until cancelled.
Failed and late payments
If a payment fails, we will attempt to contact you and re-process the payment. If an invoice remains unpaid seven days after its due date, we may suspend your services, including your website, CRM access and AI phone answering. Suspension does not relieve you of the obligation to pay outstanding amounts. Services are restored once the account is brought up to date.
Refunds: Onboarding fees and monthly fees are non-refundable except as required under the Australian Consumer Law or as otherwise agreed in writing. Cancelling mid-cycle does not entitle you to a pro-rata refund. Annual payments are not refundable in part, but any unused portion remains available as service credit for the paid period.
Minimum Term and Cancellation
| Plan | Minimum term | Cancellation |
|---|---|---|
| Foundation | 12 months from go-live | See early exit below |
| Capture | None | Any time, before your next billing date |
| Answer | None | Any time, before your next billing date |
| Scale | None | Any time, before your next billing date |
Why Foundation has a minimum term
Foundation carries no onboarding fee, which means we build your website and configure your CRM at our own cost and recover it through the monthly fee. The 12-month minimum exists to cover that build. It is not a penalty and we do not apply it to any other plan.
Leaving Foundation early
You may end a Foundation subscription before the end of the minimum term by paying the lesser of: (a) the monthly fees remaining on your minimum term, or (b) a one-off build fee of $890 plus GST. We will always apply whichever amount is lower.
How to cancel
Cancel by emailing [email protected] from an address associated with your account, at least one business day before your next billing date. Your services remain active until the end of the billing period you have paid for. We do not require a reason and we will not make you sit through a retention call.
AI Call Allowance and Fair Use
Plans that include AI phone answering carry a monthly call allowance:
| Plan | Included | Beyond the allowance |
|---|---|---|
| Answer | 300 minutes per month | $0.60 per minute plus GST |
| Scale | Unlimited, subject to fair use | Fair use threshold: 1,500 minutes per month |
- Calls shorter than 20 seconds are not counted toward your allowance. This covers hang-ups, wrong numbers and automated calls.
- Allowances reset on your billing date and do not roll over to the following month.
- We will notify you when you reach approximately 80% of your allowance, so overage is never a surprise.
- Telephony, carrier and platform costs within your allowance are included in your monthly fee.
- If your usage on Scale consistently exceeds the fair use threshold, we will contact you to discuss a custom plan rather than applying automatic charges.
Allowances apply to a single business and a single phone number unless you have purchased an additional number or location add-on.
Referral Credits
Active clients earn one free month of their current plan for each successful referral.
- A referral is successful once the referred business becomes a paying client and their second monthly invoice has cleared
- Credits are added to your account and may be claimed at any time by emailing us — take them as they come or save them for a quieter month
- A credit is worth one month of whatever plan you are on at the time you claim it, not the plan you were on when you earned it
- Credits stack, do not expire, and there is no limit on how many you can hold or use consecutively
- Credits have no cash value, cannot be transferred or sold, and are forfeited if your subscription ends
- Claiming a credit does not shorten, extend or otherwise alter a Foundation minimum term
What does not qualify
- Referring yourself, a business you own or control, or a related entity
- Businesses already in our sales pipeline, meaning anyone who has contacted us or booked a call within the previous 90 days
- Referrals where the referred business cancels before their second invoice clears
We may vary or end the referral program at any time with 30 days' notice. Credits already earned will always be honoured.
Your Website, CRM and Data
How your website works
Your website is built, hosted and maintained by Synclo as part of your subscription. For the duration of your subscription you have a licence to use it as your business website. The site files, hosting infrastructure and underlying build remain Synclo's property and are not transferred to you on cancellation.
If you cancel, your website is taken offline at the end of your final paid billing period. If you would prefer to own your website outright and keep the files, tell us and we will quote a one-off build as a separate engagement.
Your domain name
If you owned your domain before engaging us, it remains yours throughout and after the engagement. If we registered a domain on your behalf, we will transfer it to you on request at no charge. We will never hold a domain name as leverage.
Your data
Your business data, customer contacts, conversation history, call records and booking records belong to you, not to us. On cancellation, or at any time on request, we will provide a complete export in a standard format such as CSV within 10 business days, at no charge.
After your data has been exported and your notice period has ended, we retain records only as long as required by law or our accounting obligations, after which they are securely deleted. See our Privacy Policy for detail.
Call Recording and Consent
Where AI phone answering is active on your account, incoming calls are answered by an automated system and may be recorded and transcribed so that the system can take details, book jobs and pass information to you.
- Callers are informed at the start of the call that they are speaking with an automated assistant and that the call may be recorded
- Recordings and transcripts are stored securely and retained only as long as needed to deliver your service
- You may request deletion of specific recordings at any time
- Call content is never used to train any AI model
Your obligations: Recording of private conversations in Victoria is regulated under the Surveillance Devices Act 1999 (Vic), and equivalent legislation applies in other states. As the business operating the phone line, you are responsible for ensuring the recording and use of calls to your number complies with the law in the states you take calls from. We provide the caller announcement and the controls; if you are unsure of your obligations, seek your own legal advice before going live.
Case Studies and Publicity
Founding client pricing is offered in exchange for permission to publish your results. If you take up a founding place, you agree that Synclo may:
- Publish your business name, trade, suburb and logo as a client of Synclo
- Publish performance figures from your account, such as calls answered, leads captured and jobs booked
- Publish a written or recorded testimonial you have provided, in full or in excerpt
We will always show you a case study before it goes live and will not publish it without your written approval. You may withdraw consent for future use at any time by writing to us, and we will remove the material from our own channels within 30 days, though we cannot recall material already distributed elsewhere.
Clients who are not on founding pricing are under no obligation to provide a case study or testimonial.
Client Responsibilities
As a client of Synclo, you agree to the following obligations:
- Provide accurate, current and complete information when engaging our services and during the ongoing relationship
- Provide the content, photos, pricing and business details we need to build and maintain your system, within a reasonable time of us asking
- Use Synclo's systems exclusively for lawful business purposes and in compliance with all applicable laws
- Not misuse, resell, sublicense or distribute Synclo's proprietary tools, workflows or automation systems without prior written consent
- Not use our AI or automation tools to generate harmful, misleading, defamatory or illegal content
- Comply with all relevant laws, including the Spam Act 2003 (Cth), the Do Not Call Register Act 2006 (Cth), privacy law and consumer protection law, particularly in relation to SMS and email campaigns sent through your system
- Maintain the confidentiality of any account credentials, access keys or login details provided to you
- Notify Synclo promptly if you become aware of any unauthorised use of your account
Marketing messages sent through your system are sent in your business's name. You are the sender for the purposes of Australian spam and telemarketing law, and you are responsible for ensuring you have the necessary consent to contact the people on your list.
Intellectual Property
All content, systems, code, scripts, automation workflows, templates and proprietary processes created by Synclo remain the exclusive intellectual property of Synclo.
Synclo Owns
Platform tools, proprietary code, workflow templates, system architecture, automation frameworks, and the website build and hosting infrastructure.
You Own
Your brand assets, logo, photos and copy you supplied, your business data, your customer information, and your domain name.
Synclo grants you a non-exclusive, non-transferable, revocable licence to use the deployed systems for your business, subject to continued compliance with these Terms and payment of applicable fees. That licence ends when your subscription ends.
You may not reverse-engineer, replicate or redistribute any part of Synclo's systems, tools or proprietary processes without express written authorisation from Synclo.
AI Output Disclaimer
Synclo's services are powered by artificial intelligence. While we invest significant effort into accuracy, reliability and quality, you acknowledge and agree to the following:
- AI-generated content, responses and outputs may occasionally contain errors, inaccuracies or omissions
- The AI may on occasion mis-hear a caller, record incorrect details, quote a price inaccurately, book an appointment at the wrong time, or fail to book an appointment at all
- AI outputs do not constitute professional, legal, financial or medical advice and should not be relied upon as such
- Synclo is not liable for lost jobs, missed appointments, incorrect quotes or any other loss arising from an AI error, beyond the limits set out in Section 17
- You are responsible for reviewing bookings and lead details as they arrive in your calendar and CRM
Tell us the moment something sounds wrong. Reviewing and correcting AI behaviour is included in your monthly fee on every plan, and the sooner we hear about an issue the sooner it stops happening.
Service Availability and Modifications
Synclo aims to maintain reliable, high-availability service at all times. However, we do not guarantee uninterrupted or error-free operation of any service or platform component, and much of the infrastructure we rely on is operated by third parties.
We reserve the right to update, modify or discontinue any aspect of our services at any time. Where changes materially affect your active service, we will provide reasonable prior notice where practicable. Planned maintenance windows will be communicated in advance wherever possible.
Suspension and Termination
Either party may end the service relationship in accordance with the following:
- By you: As set out in Section 06.
- By Synclo for non-payment: We may suspend services where an invoice remains unpaid seven days after its due date, and terminate the agreement where it remains unpaid for 30 days.
- By Synclo for breach: We may suspend or terminate access immediately if you breach these Terms or if your use of the service poses a security, legal or reputational risk to Synclo, our other clients or the public.
- By Synclo for convenience: We may end the relationship with 30 days' written notice. If we do, we will refund any prepaid fees covering the period after termination and provide a full data export at no charge.
However the relationship ends, your right to a free and complete export of your business data under Section 09 is unaffected. We will not withhold your customer data over a billing dispute.
Limitation of Liability
To the maximum extent permitted by applicable law:
Synclo is not liable for any indirect, incidental, special, consequential or punitive damages — including but not limited to loss of profits, loss of revenue, loss of data, or business interruption — arising from your use of or inability to use our services.
Our total aggregate liability for any claim arising from or relating to these Terms or our services will not exceed the total fees paid by you to Synclo in the three (3) months immediately preceding the claim.
Nothing in this clause limits or excludes any rights you may have under the Australian Consumer Law or other non-excludable statutory guarantees. Where our liability for a failure to comply with a statutory guarantee cannot be excluded but can be limited, our liability is limited to resupplying the service or paying the cost of having it resupplied.
Indemnification
You agree to indemnify, defend and hold harmless Synclo and its directors, employees, contractors and partners from and against any claims, liabilities, losses, damages, costs or expenses (including reasonable legal fees) arising out of or related to:
- Your use of Synclo's services
- Your breach of these Terms or any applicable law
- The misuse of any AI or automation system deployed through your Synclo account
- Any content or data you provide to Synclo in connection with the services
- Marketing messages sent through your system to recipients from whom you did not hold the necessary consent
Governing Law and Dispute Resolution
These Terms are governed by and construed in accordance with the laws of Victoria, Australia, without regard to conflict of law principles.
In the event of a dispute, both parties agree to first attempt resolution through good-faith negotiation and, if required, formal mediation before initiating legal proceedings. Any unresolved disputes will be subject to the exclusive jurisdiction of the courts of Victoria, Australia.
Changes to These Terms
Synclo reserves the right to update or revise these Terms of Service at any time. When we make material changes, we will update the "Last Updated" date at the top of this page and notify active clients directly by email at least 30 days before the changes take effect.
The current version will always be accessible at synclo.com.au/termsofservice. Your continued use of our services after the notice period constitutes your acceptance of the revised Terms. If you do not accept a change, you may cancel in accordance with Section 06.
Contact Us
If you have any questions, concerns or requests relating to these Terms or our services, please get in touch:
Synclo — Legal Enquiries
Email: [email protected]
Phone: +61 439 322 555
Location: Sandringham, Victoria, Australia
Response time: Within 2–3 business days