Company Information
Services Provided
Synclo provides business automation solutions for trade businesses and service-based companies. Our services include, but are not limited to:
- AI-powered voice receptionists and phone answering systems
- Automated lead capture, qualification, and follow-up workflows
- Website design, development, and hosting
- Google Business Profile setup and optimisation
- CRM configuration and pipeline management via GoHighLevel
- Online booking systems and calendar integrations
- Review automation and customer reactivation campaigns
- Integrations with third-party platforms including OpenAI and Stripe
We reserve the right to update, modify, or introduce new services at any time. Where material changes affect your existing service agreement, we will provide reasonable advance notice.
Eligibility
To access and use Synclo's services, you must meet the following requirements:
- Be at least 18 years of age
- Have the legal authority to enter into binding agreements on behalf of yourself or your business
- Use our services exclusively for lawful business purposes
- Provide accurate and complete information during onboarding and throughout the engagement
Synclo reserves the right to decline, suspend, or terminate service to any individual or entity at our discretion, including where we believe eligibility requirements are not met.
Payment Terms
Our pricing structure consists of a one-time setup fee to configure and deploy your automation system, followed by a monthly subscription for continued access, hosting, support, and maintenance. All fees are stated in Australian Dollars (AUD) and are exclusive of GST unless otherwise stated.
Setup Fee
One-time charge to build, configure, and deploy your system. Due 50% upfront, 50% on go-live.
Monthly Retainer
Ongoing subscription covering hosting, support, maintenance, and platform access.
No Lock-In
Cancel your monthly subscription at any time. Access continues until the end of the current billing cycle.
Payments are processed securely via Stripe or GoHighLevel. By submitting payment details, you authorise Synclo and our payment processors to charge applicable fees to your nominated payment method.
Refund Policy: All payments are non-refundable except as required under Australian Consumer Law or as agreed in writing. Cancellation mid-cycle does not entitle you to a pro-rata refund. Synclo reserves the right to suspend or terminate access where payment obligations are not met.
User Responsibilities
As a client of Synclo, you agree to the following obligations:
- Provide accurate, current, and complete information when engaging our services and during the ongoing relationship
- Use Synclo's systems exclusively for lawful business purposes and in compliance with all applicable laws
- Not misuse, resell, sublicense, or distribute Synclo's proprietary tools, workflows, or automation systems without prior written consent
- Not use our AI or automation tools to generate harmful, misleading, defamatory, or illegal content
- Comply with all relevant laws including spam, privacy, and consumer protection regulations
- Maintain the confidentiality of any account credentials, access keys, or login details provided to you
- Notify Synclo promptly if you become aware of any unauthorised use of your account
Intellectual Property
All content, systems, code, scripts, automation workflows, templates, and proprietary processes created by Synclo remain the exclusive intellectual property of Synclo.
Synclo Owns
All platform tools, proprietary code, workflow templates, system architecture, and automation frameworks.
You Own
Your brand assets, business data, customer information, and the AI outputs and automations deployed for your business use.
Synclo grants you a non-exclusive, non-transferable, revocable licence to use the deployed automation tools for your business, subject to continued compliance with these Terms and payment of applicable fees.
You may not reverse-engineer, replicate, or redistribute any part of Synclo's systems, tools, or proprietary processes without express written authorisation from Synclo.
AI Output Disclaimer
Synclo's services are powered by artificial intelligence, including OpenAI's API. While we invest significant effort into ensuring accuracy, reliability, and quality, you acknowledge and agree to the following:
- AI-generated content, responses, and outputs may occasionally contain errors, inaccuracies, or omissions
- AI outputs do not constitute professional, legal, financial, or medical advice and should not be relied upon as such
- Synclo is not liable for any loss, damage, or consequences arising from reliance on AI-generated content or automated decisions
- You are responsible for reviewing and monitoring AI interactions deployed through your Synclo account
We strongly recommend periodic review of your AI system's interactions to ensure they remain aligned with your business standards and customer expectations.
Service Availability and Modifications
Synclo aims to maintain reliable, high-availability service at all times. However, we do not guarantee uninterrupted or error-free operation of any service or platform component.
We reserve the right to update, modify, or discontinue any aspect of our services at any time. Where changes materially affect your active service, we will provide reasonable prior notice where practicable. Planned maintenance windows will be communicated in advance wherever possible.
Suspension and Termination
Either party may terminate the service relationship in accordance with the following:
- By Synclo: We may suspend or terminate access immediately if you breach these Terms, fail to meet payment obligations, or if your use of the service poses a security, legal, or reputational risk to Synclo or its users.
- By You: You may cancel your subscription at any time by providing written notice to [email protected]. Access will continue until the end of the current billing cycle.
Upon termination, your access to Synclo's systems will cease. Client data may be retained for a period as required by law or our internal accounting and compliance obligations, after which it will be securely deleted.
Limitation of Liability
To the maximum extent permitted by applicable law:
Synclo is not liable for any indirect, incidental, special, consequential, or punitive damages — including but not limited to loss of profits, loss of revenue, loss of data, or business interruption — arising from your use of or inability to use our services.
Our total aggregate liability for any claim arising from or relating to these Terms or our services will not exceed the total fees paid by you to Synclo in the three (3) months immediately preceding the claim.
Nothing in this clause limits or excludes any rights you may have under the Australian Consumer Law or other non-excludable statutory guarantees.
Indemnification
You agree to indemnify, defend, and hold harmless Synclo and its directors, employees, contractors, and partners from and against any claims, liabilities, losses, damages, costs, or expenses (including reasonable legal fees) arising out of or related to:
- Your use of Synclo's services
- Your breach of these Terms or any applicable law
- The misuse of any AI or automation system deployed through your Synclo account
- Any content or data you provide to Synclo in connection with the services
Governing Law and Dispute Resolution
These Terms are governed by and construed in accordance with the laws of Victoria, Australia, without regard to conflict of law principles.
In the event of a dispute, both parties agree to first attempt resolution through good-faith negotiation and, if required, formal mediation before initiating legal proceedings. Any unresolved disputes will be subject to the exclusive jurisdiction of the courts of Victoria, Australia.
Changes to These Terms
Synclo reserves the right to update or revise these Terms of Service at any time. When we make material changes, we will update the "Last Updated" date at the top of this page and, where appropriate, notify active clients directly.
The current version will always be accessible at synclo.com.au/termsofservice. Your continued use of our services after any update constitutes your acceptance of the revised Terms.
Contact Us
If you have any questions, concerns, or requests relating to these Terms or our services, please get in touch with our team:
Synclo — Legal Enquiries
Email: [email protected]
Location: Sandringham, Victoria, Australia
Response time: Within 2–3 business days