Information We Collect
We collect information about you in order to deliver, improve, and personalise our services. The categories of information we collect include:
- Personal Information — your name, postal address, email address, and phone number, provided when you contact us or engage our services.
- Technical Information — data about your device, browser type, operating system, and IP address, collected automatically when you visit our website.
- Usage Information — details of pages you visit, links you click, and how you interact with our website and services.
- Cookies & Tracking Data — information collected via cookies and similar technologies to improve your browsing experience and analyse site performance.
Information is collected either directly from you when you submit a form or make an enquiry, or automatically through our website's analytics and logging systems as you navigate our site.
How We Use Your Information
We use the information we collect solely for legitimate business purposes. This includes:
- Delivering and maintaining our website and automation services
- Responding to enquiries and fulfilling service requests
- Processing payments and managing your account
- Sending service updates, important notices, and relevant communications
- Personalising your experience and improving our platform
- Complying with legal obligations and resolving disputes
- Analysing usage patterns to enhance our services over time
We will never sell your personal information to third parties. If you wish to opt out of promotional communications, simply follow the unsubscribe link in any email or contact us directly at [email protected].
Disclosure of Your Information
We do not sell or rent your personal information. We may share your data only in the following limited circumstances:
- With trusted service providers who assist us in operating our platform, bound by strict confidentiality obligations
- Where required by law, court order, or regulatory authority
- In connection with a business transfer, merger, or acquisition, where data forms part of the transferred assets
- To protect the security, integrity, or legal rights of Synclo or its users
Our current third-party service providers are:
We may also share aggregated, anonymised data that cannot be used to identify any individual.
Data Retention
We retain your personal information only for as long as is necessary to fulfil the purposes outlined in this policy, or as required by applicable law — including tax, accounting, and regulatory requirements.
Once your data is no longer required, we securely delete or anonymise it in line with our internal data management processes.
You may request deletion of your personal data at any time by contacting [email protected]. We will action your request within a reasonable timeframe, subject to any legal retention obligations.
Your Rights
Under the Australian Privacy Principles (APPs), GDPR, and other applicable legislation, you have the following rights regarding your personal information:
Right to Access
Request a copy of the personal information we hold about you.
Right to Correction
Request that inaccurate or outdated information be corrected.
Right to Deletion
Request that your personal data be erased, subject to legal requirements.
Right to Opt Out
Withdraw consent or opt out of marketing communications at any time.
To exercise any of these rights, contact us at [email protected]. We will respond within 30 days.
Cookies and Tracking Technologies
Our website uses cookies and similar tracking technologies to enhance your experience, analyse site traffic, and understand how visitors interact with our content. We use cookies to:
- Measure and analyse website traffic and visitor behaviour
- Remember your preferences and settings across sessions
- Improve the functionality, speed, and performance of our site
- Support marketing and retargeting activities where applicable
You can manage or disable cookies at any time through your browser settings. Please note that disabling certain cookies may limit the functionality of parts of our website.
Data Security
We take the security of your personal information seriously. We implement industry-standard technical and organisational measures to protect your data from unauthorised access, disclosure, alteration, or destruction — including encryption, secure access controls, and regular security reviews.
While we take every reasonable precaution, no method of electronic transmission or storage is entirely secure. You provide your information at your own risk, and we encourage the use of secure, up-to-date browsers when interacting with our services.
Data Breach Protocol: In the event of a data breach likely to cause serious harm, Synclo will notify affected individuals and the Office of the Australian Information Commissioner (OAIC) as required under the Privacy Act 1988 (Cth) Notifiable Data Breaches (NDB) scheme.
International Data Transfers
Synclo is based in Australia and our operations are primarily conducted domestically. However, some of our third-party service providers — including Google Cloud, OpenAI, and Stripe — may store or process data on servers located outside of Australia.
Where international transfers occur, we ensure that all providers maintain data protection standards that are consistent with or exceed Australian Privacy Principles and applicable international privacy legislation. We do not knowingly transfer personal data to countries with inadequate data protection frameworks without appropriate safeguards in place.
AI and Automation Practices
Synclo integrates AI technologies — including OpenAI's API — to power our automation, chatbot, and voice agent services. We are committed to responsible, transparent use of AI. Our commitments are:
Your personal data is never used to train, fine-tune, or improve any AI model. It is used solely to perform the automation task you or your business has requested.
We do not use AI for automated decision-making or profiling that produces legal or similarly significant effects on individuals.
All AI interactions are scoped to performing specific, predefined business tasks — such as answering calls, capturing leads, and booking appointments.
Policy Updates
We may revise this Privacy Policy from time to time to reflect changes in our business practices, technology, legal requirements, or regulatory guidance. When we make material changes, we will update the "Last Updated" date at the top of this page.
The most current version will always be available at synclo.com.au/privacypolicy. Your continued use of our services following any update constitutes your acceptance of the revised policy. We encourage you to review this page periodically.
Contact Us
If you have questions, concerns, or requests relating to this Privacy Policy or your personal data, we are happy to help. Please reach out through any of the following:
Synclo — Privacy Enquiries
Email: [email protected]
Location: Sandringham, Victoria, Australia
Response time: Within 2–3 business days