Privacy Policy

Privacy Policy

Last Updated: October 20, 2025

Welcome to Synclo. We respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website https://synclo.com.au and use our services.

By accessing or using our website, you agree to the terms of this Privacy Policy.

1. Information We Collect

We collect several types of information from and about users of our website, including:

Personal Information: such as name, postal address, email address, and telephone number.

Technical Information: about your internet connection, IP address, browser type, operating system, and device details.

Usage Information: including pages visited, links clicked, and interactions on our website.

Cookies & Tracking Technologies: we use cookies and similar technologies to recognize you and improve your browsing experience.

We collect this information:

Directly from you when you fill in forms or communicate with us.

Automatically as you navigate our site (via cookies, analytics, and log files).

2. How We Use Your Information

We use the information we collect for purposes including:

To operate and present our website.

To provide information, products, or services that you request from us.

To fulfill any other purpose for which you provide it.

To manage billing, payments, and accounts.

To notify you about updates, new features, or changes to our website or services.

To personalize your experience and remember your preferences.

To communicate with you and respond to inquiries.

To comply with legal obligations or resolve disputes.

For any other purpose disclosed when you provide the information or with your consent.

If you prefer not to receive promotional emails, you can opt out by following the unsubscribe instructions in our messages or by contacting us directly.

3. Disclosure of Your Information

We may share your personal information in the following circumstances:

With affiliates, contractors, and service providers who support our operations and are bound by confidentiality agreements.

With third-party service providers that help us operate our systems, such as:

Hosting and CRM: GoHighLevel, Google Cloud, BuildMyAgent.io

AI services: OpenAI

Payment processor: Stripe

For legal purposes, if required by law, regulation, or court order.

In connection with business transfers, such as mergers or acquisitions.

To protect our rights and prevent fraud or abuse.

We may also share aggregated or anonymized data that does not personally identify individuals.

4. Data Retention

We retain your data for as long as necessary to fulfill the purposes described in this policy or as required by law.
If you no longer wish for your data to be stored, you may request deletion at any time by contacting us at [email protected].

5. Your Rights

In accordance with the Australian Privacy Principles (APPs), GDPR, and other applicable laws, you have the right to:

Access and obtain a copy of your personal information.

Request correction or updates to inaccurate information.

Request deletion of your personal information (subject to legal retention requirements).

Withdraw consent to processing or opt out of marketing communications.

To exercise these rights, please contact us at [email protected].

6. Cookies and Tracking Technologies

Our website uses cookies to:

Analyze traffic and usage patterns.

Remember user preferences.

Improve functionality and performance.

You can control cookie settings through your browser preferences. Disabling cookies may affect certain website functions.

7. Data Security

We use industry-standard security measures to protect your personal information, including encryption and restricted access.
However, please note that no online transmission or storage system is completely secure. Transmission of data is at your own risk.

If we become aware of a data breach likely to cause serious harm, we will notify affected users and the Australian Information Commissioner as required under the Privacy Act 1988 (Cth).

8. International Data Transfers

Synclo operates primarily in Australia. While we do not intentionally transfer personal data overseas, some third-party service providers (e.g., Google Cloud, OpenAI, Stripe) may store or process data on servers located internationally.
These providers are required to maintain data protection standards consistent with Australian and international privacy laws.

9. AI and Automation Practices

Synclo uses OpenAI and similar AI tools to power automation and chatbot functions.

User data is not used to train AI models or fine-tune systems.

AI interactions are limited to performing requested automation tasks and do not involve automated decision-making or profiling.

10. Changes to This Policy

We may update this Privacy Policy periodically to reflect changes in our practices or legal obligations.
The latest version will always be available at https://synclo.com.au/privacy-policy.
Your continued use of our services after any updates constitutes acceptance of the revised policy.

11. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or your data, please contact:

Synclo
Email: [email protected]
Location: Sandringham, Victoria, Australia