FAQ — Synclo

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Straight Answers.
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Everything tradies ask us before getting started. Can't find what you're after? Call us directly.

All Questions
Setup & Onboarding
AI & Technology
Pricing & Contracts
Results & ROI
Support
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Setup & Onboarding 5 questions
Seven days from sign-up to live. We handle everything — your website is built, Google Business Profile set up, CRM configured, calendar connected, and AI answering calls. You just provide your business details and we take it from there.
Not at all. We build everything and hand it to you ready to go. You don't touch any software, install anything, or learn any new systems. The whole point of Synclo is that you focus on the tools — we handle the tech.
We'll need your business name, ABN, service area, the trades or services you offer, your pricing range, and any existing website or social links. We'll send you a simple onboarding form after sign-up — it takes about 10 minutes to fill out.
No problem. We can either build you a new site as part of the package or integrate the AI and automation tools into your existing site — whichever makes more sense. We'll assess your current site during onboarding and recommend the best approach.
Our primary focus is Melbourne-based trade businesses, but we work with tradies across Victoria and are expanding nationally. If you're outside Melbourne, get in touch and we'll let you know if we can help.
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AI & Technology 5 questions
Yes. The AI speaks naturally with proper pacing — the vast majority of callers have no idea they're not talking to a human receptionist. It's trained specifically on your trade, your services, your pricing range, and how to handle the most common questions your customers ask.
The AI handles it professionally. Depending on your preference, it can take a detailed message and guarantee a callback, book a time for you to call back, or transfer the call directly to your mobile. You're in full control of how it handles these situations.
All AI systems can occasionally make mistakes — that's why we build in safeguards. In the Pro plan we include monthly AI call monitoring and tuning, where we review calls and refine responses to improve accuracy over time. You can also flag any issues directly to our support team at any time.
No. Your customer data is never used to train or improve any AI model. It is used solely to perform the tasks your system is configured to handle — like answering calls, qualifying leads, and booking appointments. See our Privacy Policy for full details.
Yes — that's one of the biggest benefits. The AI answers every call 24 hours a day, 7 days a week including weekends and public holidays. No more lost jobs because someone called at 7pm on a Sunday and you didn't pick up.
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Pricing & Contracts 5 questions
No lock-in contracts, ever. You can cancel your monthly subscription at any time with no penalty. Your access continues until the end of the current billing period. We earn your business every month by delivering results — not by trapping you in a contract.
There's a one-time setup fee to build and deploy your system, split 50% upfront and 50% on go-live. After that, you pay a monthly retainer for continued access, hosting, support, and maintenance. All prices are in AUD and exclude GST.
Absolutely. Many clients start on Starter to get online and build their foundation, then upgrade to Growth once they're ready for the full AI stack. We make upgrading seamless — there's no additional setup fee to add services you didn't start with.
No hidden fees. Domain and hosting are included in your package. The only additional costs would be if you requested work outside the scope of your plan — like a full website redesign or custom integrations — which we'd quote separately and get your approval before proceeding.
Yes — $150 off your setup fee for every referral that converts into a paying client. If you refer multiple tradies, those discounts stack. It's our way of saying thanks for spreading the word.
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Results & ROI 4 questions
Most clients see results within the first week of going live — simply because the AI starts answering calls and booking jobs that would have previously gone to voicemail. The missed call text-back alone typically recaptures 1–2 jobs in the first few days. Within the first month, most clients have more than covered the setup cost.
It depends on how many calls you're currently missing. Use our Revenue Calculator to get a personalised estimate. Based on the industry average of 35% inbound call conversion, most tradies missing 3–5 calls a week are losing $50K–$100K+ per year. Synclo captures the majority of those leads from day one.
Most clients recover the full setup cost within 30–60 days through jobs that would otherwise have been missed. The ongoing monthly retainer is typically covered by capturing just 1–2 additional jobs per month — everything above that is pure profit.
Because there's no lock-in contract, you can cancel at any time. We work with you in the first 30 days to make sure everything is optimised for your specific trade and area. If something isn't working, we fix it — that's what the monthly retainer covers.
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Support 3 questions
All plans include email support. Growth clients get priority email support and a monthly check-in call. Pro clients get priority phone support and a dedicated account manager who knows your business. We're a Melbourne-based team — you're not dealing with an overseas call centre.
Contact us immediately via email at [email protected] or by phone on +61 439 322 555. We treat any system outage as urgent and aim to resolve issues within a few hours. Your monthly retainer covers all ongoing maintenance and fixes.
Yes. Minor changes — like updating your services, pricing, or contact details — are included in your monthly retainer. Larger changes like a full website redesign or new automation workflows would be scoped and quoted separately.

Still Have a Question?

Our Melbourne-based team is happy to give you a straight answer. No sales pitch — just a real conversation about whether Synclo is right for your trade.

Book a Free Call → 📞 +61 439 322 555 ✉️ Email Us

Who We Work With

Built for Melbourne Tradies

If you take calls and book jobs, Synclo works for you.

⚡ Electricians
🔧 Plumbers
🏗️ Builders
❄️ HVAC
🌿 Landscapers
🎨 Painters
🪵 Carpenters
🏠 Roofers
🧱 Concreters
🪟 Tilers
🔩 Locksmiths
🚿 Bathroom Renovators

Don't see your trade? Get in touch — if you take calls and book jobs, we can help.

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No lock-in contracts Live in 7 days Melbourne-based team